Refund policy
Cozy Nest – Return & Refund Policy
Effective Date: September 4, 2026
At Cozy Nest, we want you to feel confident when choosing products for your home. We understand that an item may occasionally not meet your needs, or that something may go wrong during delivery. This Return & Refund Policy explains when a return may be requested and how we handle refunds, damaged merchandise, exchanges, and related order concerns.
1. Your Return Timeframe
Cozy Nest accepts return requests for eligible merchandise submitted within 30 days after delivery.
For a standard return, the product should generally be:
Unused and in its original condition;
Free from customer-caused damage, stains, alterations, or excessive wear;
Returned with its original packaging when reasonably applicable;
Complete with accessories, manuals, hardware, and other included parts; and
Supported by an order number or other valid proof of purchase.
We recommend inspecting merchandise before disposing of the original packaging.
2. Start Your Return With Our Support Team
Please contact us at khatriCozy1993@brownehavencozy.net before shipping any item back.
In your request, provide:
Your order number;
The name of the item;
The reason you would like to return it; and
Photos when there is damage, a defect, missing components, or another product problem.
We will review your request and provide return instructions for eligible merchandise.
A return should not be shipped until you have received our instructions. The Cozy Nest business address listed in this policy is not automatically the return destination unless we specifically confirm it in your return authorization.
3. When You Simply Change Your Mind
If an eligible product is no longer wanted or does not suit your personal preference, you may request a return within the applicable 30-day period.
Please handle home merchandise carefully while deciding whether to keep it. Products that have been extensively used or changed from their original delivered condition may no longer qualify for a standard change-of-mind return.
4. Assembly, Installation & Modification
Some home and living products may require assembly or installation. To preserve return eligibility, please inspect the product and its components before making permanent modifications.
Standard returns may be declined for merchandise that has been:
Permanently mounted or installed;
Cut, drilled, painted, refinished, or customized;
Improperly assembled in a manner that causes damage;
Damaged through misuse, improper cleaning, or unsuitable storage; or
Returned incomplete because parts were lost after delivery.
If you believe an item is defective, please contact us before attempting repairs or permanent alterations.
5. Something Wrong With Your Delivery?
If your merchandise arrives damaged, defective, incomplete, or different from what you ordered, please contact khatriCozy1993@brownehavencozy.net promptly.
Your message should include your order number and a description of the issue. We may also request photographs showing:
The affected merchandise;
Damaged or missing components;
Product labels where relevant; and
The shipping box or protective packaging if transit damage occurred.
Please keep the item and packaging while the issue is being reviewed.
Depending on the circumstances, Cozy Nest may offer an appropriate replacement, replacement component, refund, or another reasonable solution.
6. Exceptions to Ordinary Returns
Certain products may have limited return eligibility. These may include:
Personalized or made-to-order products;
Gift cards;
Merchandise clearly identified as final sale before purchase;
Items that have been materially altered after delivery;
Products damaged because of improper customer handling or use;
Merchandise returned without essential components due to customer handling; and
Products subject to specific health, hygiene, or safety restrictions after opening or use.
Any product-specific return limitation clearly disclosed before purchase may also apply to the extent permitted by law.
These exceptions do not remove mandatory rights or remedies that may apply to defective, damaged, or incorrectly supplied merchandise.
7. Cost of Returning an Item
For an approved return resulting from a change of mind or personal preference, the customer is generally responsible for the return shipping cost.
Please use suitable protective packaging, especially when returning fragile, breakable, or easily damaged home products. A trackable shipping method is recommended.
Keep your shipping receipt and tracking information until the return has been successfully completed.
If we confirm that the return is required because of an error attributable to Cozy Nest, appropriate return shipping arrangements will be addressed as part of resolving the issue.
8. Return Condition Check
Once an authorized return reaches the designated return location, our team will evaluate the merchandise.
The review may consider:
Overall product condition;
Signs of use, installation, or modification;
Original packaging where applicable;
Accessories, hardware, and included components; and
Compliance with the return requirements described in this policy.
We will notify you once the return has been reviewed.
9. How Refunds Are Issued
When a return is approved, the applicable refund will generally be issued to the original payment method used for the order.
After Cozy Nest processes the refund, please allow approximately 5–10 business days for your bank, credit card issuer, or payment provider to post the funds to your account.
The exact posting time is determined by your financial institution and may vary.
For ordinary change-of-mind returns, original shipping charges are generally non-refundable unless applicable law requires otherwise. Where an order problem results from an error attributable to us, applicable shipping charges will be considered as part of the resolution.
10. Exchange Options
If you would prefer another eligible product or variation instead of a refund, please contact us to determine whether an exchange is available.
Exchange requests depend on product eligibility and current inventory.
When a direct exchange cannot be completed, an eligible return may be refunded and you may place a new order for your preferred product.
11. Changes or Cancellations Before Shipment
If you need to cancel an order or correct order information, email khatriCozy1993@brownehavencozy.net as soon as possible.
We will make reasonable efforts to accommodate requests received before fulfillment begins. However, we cannot guarantee changes or cancellation after an order has entered processing, packing, or shipment.
Once shipped, eligible merchandise may be returned after delivery under this policy.
12. Address Errors and Unsuccessful Delivery
Customers are responsible for providing complete and accurate shipping information when placing an order.
If a parcel is returned because of an incorrect or incomplete customer-provided address, refused delivery, or another recipient-related delivery issue, we will review the available options after the package returns to us or the applicable return location.
If reshipment is available and requested, additional shipping charges may apply.
13. Rights Provided by Applicable Law
This policy describes Cozy Nest's standard procedures for returns and refunds. Nothing in this policy is intended to exclude, reduce, or waive consumer rights or remedies that cannot legally be limited.
If applicable federal, state, or local law provides mandatory protections that differ from these terms, those legal requirements will apply.
14. Contact Cozy Nest
For assistance with a return, refund, exchange, damaged item, missing component, or question about this policy, please contact:
Cozy Nest
12 Juniper St
North Billerica, MA 01862
United States
Phone: (617) 774-7956
Email: khatriCozy1993@brownehavencozy.net