Terms of service

Last Updated: September 4, 2026

Welcome to Cozy Nest. These Terms of Service (“Terms”) govern your access to our online store and your use of the products, content, features, and ecommerce services made available through Cozy Nest.

In these Terms, “Cozy Nest,” “we,” “us,” and “our” refer to the operator of this store. “You,” “your,” and “customer” mean any person who visits our website, submits information, places an order, or purchases merchandise from us.

By browsing our store, completing checkout, or otherwise using our services, you acknowledge and agree to these Terms together with the other policies referenced herein.

1. AGREEMENT TO THESE TERMS

These Terms apply to visitors and customers using Cozy Nest.

You may use our store only for lawful purposes and in accordance with these Terms.

By completing a transaction, you represent that you have the legal capacity to make the purchase or have appropriate authorization where required by applicable law.

If you do not agree to these Terms, you should not continue using our services.

2. COZY NEST PRODUCTS

Cozy Nest may offer home, household, décor, organization, lifestyle, kitchen, living, and other related merchandise.

Our selection may evolve over time. Products may be added, updated, replaced, or discontinued without requiring us to maintain any particular item permanently.

Availability remains subject to inventory and other reasonable operational limitations.

3. INFORMATION PROVIDED ON PRODUCT PAGES

We aim to give customers sufficient information to make informed purchasing decisions.

Depending on the product, a listing may contain:

Product photographs;
Dimensions or approximate measurements;
Material information;
Colors or finishes;
Package quantity;
Intended use;
Care and cleaning guidance;
Assembly information; and
Other relevant specifications.

Please read the applicable product page carefully before completing your purchase.

4. MEASUREMENTS AND FIT WITHIN YOUR SPACE

Customers purchasing household or décor merchandise should carefully review available dimensions.

Before ordering, we recommend measuring the location where you intend to place, store, install, or use the merchandise.

Customers are responsible for determining whether an item's stated dimensions are appropriate for their intended space.

Where measurements are identified as approximate, minor reasonable differences may occur because of manufacturing or measurement methods.

5. MATERIALS AND NATURAL VARIATIONS

Certain products may contain materials, textures, grains, patterns, finishes, or decorative characteristics that naturally vary between individual pieces.

Reasonable differences in texture, grain direction, pattern placement, finish, or similar characteristics may be part of the product rather than a defect.

Customers should review product descriptions for information about materials and expected variations where available.

6. COLORS AND ONLINE IMAGES

We make reasonable efforts to display merchandise accurately.

However, colors and finishes viewed online may differ somewhat from the physical product because of:

Lighting used in photography;
Screen brightness;
Monitor or device calibration;
Display technology;
Production variations; or
The surrounding lighting in your home.

Digital images therefore should not be treated as a guarantee of an exact color match.

7. INTENDED USE OF PRODUCTS

Products should be used only for their intended or reasonably foreseeable purposes.

Customers should review and follow any warnings, instructions, weight restrictions, care information, age recommendations, or other product-specific guidance.

Using merchandise in a manner inconsistent with applicable instructions may result in damage or create safety concerns.

8. ASSEMBLY, SETUP, AND INSTALLATION

Some products may require assembly, mounting, setup, or installation after delivery.

Where instructions are supplied, customers should follow them carefully and use appropriate tools and hardware.

Do not assemble or install a product using visibly damaged components.

Where specialized installation is reasonably necessary, the customer is responsible for deciding whether to obtain appropriate professional assistance.

9. CARE AND MAINTENANCE

Proper care can affect the appearance and useful life of home and household merchandise.

Customers should follow any cleaning, maintenance, washing, storage, or care instructions provided with the product.

Certain materials may be damaged by abrasive cleaners, harsh chemicals, excessive moisture, direct heat, prolonged sunlight, or unsuitable cleaning methods.

Normal wear associated with ordinary use is not necessarily a product defect.

10. AVAILABILITY AND INVENTORY

Merchandise displayed through Cozy Nest is offered subject to availability.

Placing an item in your cart does not reserve it.

Inventory may change between the time a customer begins shopping and the time an order is processed.

We may establish reasonable quantity limits where necessary for inventory management or fraud prevention.

11. OUT-OF-STOCK PRODUCTS

If merchandise becomes unavailable after an order has been submitted, we may cancel the unavailable item or affected order.

Where payment has already been collected for canceled merchandise, the amount properly due back to the customer will be refunded through an appropriate payment method.

We are not obligated to substitute a different product unless an alternative arrangement is expressly agreed upon.

12. PRICES

Prices are displayed through our online store and may be changed from time to time.

The price applicable to a transaction will generally be the price presented during checkout, subject to correction of material errors as permitted by applicable law.

Applicable taxes, shipping charges, discounts, and other transaction-related amounts will be displayed or calculated during checkout where appropriate.

13. LISTING AND PRICING ERRORS

Although we make reasonable efforts to maintain accurate store information, occasional typographical, pricing, inventory, technical, or administrative errors may occur.

If we discover a material error affecting a transaction, Cozy Nest may correct the information and take reasonable steps to address the affected order.

Where legally permitted, this may include contacting the customer or canceling an order affected by an obvious material error.

Any payment properly due back following cancellation will be refunded.

14. SUBMITTING AN ORDER

When you submit an order, you are making an offer to purchase the merchandise selected during checkout under these Terms.

An automated email or screen confirmation acknowledging receipt of your order does not necessarily constitute final acceptance.

Before fulfillment, an order may remain subject to inventory confirmation, payment authorization, customer-information review, and reasonable security procedures.

15. OUR RIGHT TO ACCEPT OR DECLINE ORDERS

Cozy Nest may reasonably decline, limit, or cancel a transaction for legitimate reasons, including:

Product unavailability;
Failed payment authorization;
Material pricing or listing errors;
Incomplete or materially inaccurate customer information;
Reasonable indications of fraudulent activity;
Suspected unauthorized use of a payment method;
Orders reasonably indicating unauthorized commercial resale; or
Transactions that violate applicable law or these Terms.

If a paid order is canceled, we will issue any refund properly due.

16. CUSTOMER ORDER INFORMATION

You are responsible for ensuring that information submitted during checkout is complete and accurate.

Before placing an order, please verify:

Your name;
Email address;
Telephone number;
Billing information;
Delivery address;
Apartment or unit number;
Product selections;
Product variations; and
Quantities.

Please contact us promptly if you discover an error.

Once fulfillment has begun, we cannot guarantee that order information can be changed.

17. PAYMENT PROCESSING

Orders must be paid using payment methods available through our checkout.

Payments may be processed by independent third-party payment providers.

Those providers may apply their own security procedures, authorization requirements, privacy practices, and contractual terms.

We may delay or decline fulfillment if payment cannot be successfully authorized.

18. TRANSACTION VERIFICATION

Cozy Nest may use reasonable transaction-review measures to protect customers and our store against unauthorized or fraudulent activity.

An order may be temporarily held for verification where transaction information reasonably indicates an increased risk of fraud or payment misuse.

Where appropriate, additional information may be requested before an order is released for fulfillment.

19. SALES TAX

Applicable sales tax or other transaction-based charges may be collected where required.

Tax calculations may depend on the merchandise purchased, delivery destination, and applicable legal requirements.

Any taxes that applicable law places directly on the customer remain the customer's responsibility.

20. SHIPPING AREA

Cozy Nest currently ships eligible online purchases within the United States only.

Our Shipping Policy provides additional information regarding shipping methods, charges, qualifying order thresholds, processing, estimated transit periods, and other fulfillment conditions.

Customers should review the Shipping Policy before purchasing.

21. SHIPPING INFORMATION PROVIDED BY CUSTOMERS

A complete and deliverable shipping address is required for fulfillment.

Customers should carefully verify street names, building information, apartment or unit numbers, city, state, and ZIP code.

Incorrect or incomplete delivery information may result in delays, returned shipments, or other delivery complications.

We cannot guarantee that addresses can be changed after fulfillment begins.

22. DELIVERY TIMES

Processing and carrier transit estimates are provided for planning purposes unless expressly identified as guaranteed.

Delivery may be delayed because of carrier operations, weather, holidays, transportation interruptions, unusually high shipping volume, address issues, or other circumstances outside our reasonable control.

Independent shipping carriers are responsible for transportation while operating their respective delivery services.

23. RETURNS AND REFUNDS

Our Return and Refund Policy governs return eligibility, applicable return periods, product-condition requirements, refund procedures, damaged items, incorrect merchandise, and relevant exclusions.

Customers should review that policy before completing a purchase.

Returned products may be required to satisfy applicable condition and eligibility requirements before a refund can be approved.

Nothing in these Terms eliminates mandatory consumer rights that cannot lawfully be waived.

24. DAMAGED, DEFECTIVE, OR WRONG PRODUCTS

If an order arrives damaged, defective, incomplete, or materially different from the merchandise ordered, please contact Cozy Nest according to our Return and Refund Policy.

To evaluate the issue, we may reasonably request:

The order number;
A description of the problem;
Photographs of the merchandise;
Photographs of shipping packaging; and
Other relevant information.

Please retain the affected item and packaging while the issue is being reviewed where reasonably practical.

25. PRODUCT DAMAGE AFTER DELIVERY

Customers are responsible for following applicable instructions after merchandise has been delivered.

Damage resulting from misuse, improper installation, unauthorized modification, unsuitable cleaning methods, failure to follow care instructions, or ordinary wear may not qualify as a product defect.

This provision does not affect rights or remedies that applicable law requires us to provide.

26. SALES, DISCOUNTS, AND PROMOTIONS

We may occasionally provide discount codes, sales, promotional pricing, bundles, or other offers.

Promotions may be subject to separate conditions, including:

Start and expiration dates;
Minimum purchase requirements;
Eligible merchandise;
Redemption limits;
Customer eligibility; or
Restrictions on combining discounts.

The terms accompanying the applicable promotion will govern its use.

27. CUSTOMER REVIEWS

Cozy Nest may provide customers with opportunities to submit reviews, photographs, comments, suggestions, or other feedback.

Content you submit must be based on your lawful rights to provide it.

You must not submit material that is fraudulent, defamatory, threatening, abusive, unlawful, infringing, malicious, or deliberately misleading.

We may moderate or remove content that reasonably violates these standards.

28. USE OF CUSTOMER-SUBMITTED CONTENT

Where you voluntarily submit content for publication through our store, you grant Cozy Nest a non-exclusive permission to use, display, reproduce, and format that content in connection with operating, presenting, and promoting our store, to the extent permitted by applicable law.

You retain ownership of rights you otherwise hold in your original content.

This permission does not authorize us to falsely attribute statements to you or materially misrepresent your submission.

29. COZY NEST INTELLECTUAL PROPERTY

Unless otherwise stated, original store materials—including our branding, written content, photographs, graphics, designs, logos, and website layouts—are owned by Cozy Nest or used under appropriate authorization.

Using our store does not transfer ownership of intellectual property to you.

You may not reproduce, republish, modify, distribute, sell, or commercially exploit protected materials without authorization, except as permitted by applicable law.

30. RESTRICTIONS ON WEBSITE USE

You must not use Cozy Nest to:

Engage in fraudulent or unlawful activity;
Submit deliberately deceptive information;
Attempt unauthorized access to accounts or systems;
Circumvent website security;
Introduce viruses, malware, or harmful code;
Materially interfere with website operation;
Infringe intellectual property or privacy rights;
Collect information about others without lawful authority;
Use automated tools in a manner that materially disrupts our services; or
Engage in other conduct prohibited by applicable law.

We may restrict access in response to material violations.

31. PERSONAL INFORMATION

Personal information provided through Cozy Nest is handled according to our Privacy Policy and applicable privacy requirements.

The Privacy Policy provides further information concerning how information may be collected, used, processed, stored, or disclosed in connection with operating our ecommerce services.

32. THIRD-PARTY TECHNOLOGY AND SERVICES

Our store may depend on independent providers for functions such as ecommerce technology, payments, shipping, analytics, communications, and other operational services.

Independent providers may maintain their own terms, privacy practices, and security procedures.

Where you interact directly with such a service, the applicable provider's terms may also apply.

33. LINKS TO OTHER WEBSITES

Cozy Nest may occasionally provide links to websites or resources operated by third parties.

We do not necessarily own, operate, endorse, or control those external websites.

Customers should independently review third-party terms and privacy practices before using external services or making purchases from third parties.

34. STORE AVAILABILITY

We aim to keep Cozy Nest accessible and functioning reliably, but continuous availability cannot be guaranteed.

Website access may occasionally be interrupted because of maintenance, updates, technical problems, network failures, security measures, or circumstances outside our reasonable control.

We may change, suspend, or discontinue website functions where reasonably necessary.

35. CIRCUMSTANCES BEYOND OUR CONTROL

To the extent permitted by applicable law, Cozy Nest will not be responsible for a delay or failure caused by circumstances outside our reasonable control.

Examples may include natural disasters, severe weather, carrier disruptions, widespread network failures, transportation interruptions, government actions, or comparable events.

Mandatory customer rights remain unaffected.

36. DISCLAIMER

To the fullest extent permitted by applicable law, our website and online services are provided on an “as available” basis.

We do not warrant that our website will operate continuously or always be completely free from technical errors, interruptions, or security issues.

Nothing in these Terms excludes statutory warranties or consumer protections that cannot lawfully be excluded.

37. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Cozy Nest will not be liable for indirect, incidental, special, consequential, or similar damages arising solely from access to, use of, or inability to use our website or online services.

Any exclusion or limitation in these Terms applies only where legally permitted.

Nothing in these Terms limits liability that applicable law does not permit us to limit.

38. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold Cozy Nest harmless from reasonable claims, liabilities, damages, losses, and expenses resulting from your unlawful use of our services, material violation of these Terms, or infringement of another party's legal rights.

39. SEVERABILITY

If a provision of these Terms is determined to be invalid, unlawful, or unenforceable, it will be limited or severed only to the extent necessary.

The remaining provisions will continue in effect.

40. WAIVER

If Cozy Nest does not enforce a particular provision immediately, this does not mean that we permanently waive our right to enforce it.

A waiver relating to one event or circumstance does not automatically constitute a waiver relating to another.

41. TERMINATION OF ACCESS

Customers may stop using Cozy Nest at any time.

We may restrict, suspend, or terminate access where we reasonably determine that a user has materially violated these Terms, engaged in unlawful or fraudulent conduct, compromised website security, or otherwise materially misused our services.

Terms that are intended by their nature to survive termination will continue to apply.

42. GOVERNING LAW

These Terms will be interpreted in accordance with applicable laws of the United States and, where appropriate, the laws applicable in the Commonwealth of Massachusetts, without limiting mandatory consumer protections, rights, or remedies available under applicable law.

43. CHANGES TO THE TERMS

Cozy Nest may revise these Terms periodically to reflect changes in our products, services, website functionality, business operations, store policies, or applicable legal requirements.

The updated version may be posted through our website with a revised “Last Updated” date.

Continued use of Cozy Nest after revised Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

44. POLICIES THAT FORM PART OF YOUR SHOPPING EXPERIENCE

Customers should also review the other policies made available through Cozy Nest, including our:

Where another policy contains more specific conditions governing a particular issue, those specific provisions may apply to that matter to the extent permitted by applicable law.

45. ENTIRE AGREEMENT

These Terms, together with the applicable store policies referenced herein, constitute the terms governing your use of Cozy Nest.

If a provision conflicts with a mandatory requirement of applicable law, that mandatory requirement will control to the extent of the conflict.

46. CONTACT COZY NEST

Questions about these Terms of Service, your order, or another Cozy Nest store policy may be directed to:

Cozy Nest
12 Juniper St
North Billerica, MA 01862
United States

Phone: 617-774-7956
Email: khatriCozy1993@brownehavencozy.net