Shipping policy
Shipping Policy
At Cozy Nest, we work to make the shipping process clear and convenient so customers know what to expect after placing an order. This Shipping Policy explains our delivery area, available shipping speeds, applicable charges, estimated transit times, and procedures for common delivery situations.
Shipping Area
Cozy Nest currently ships exclusively within the United States.
International shipping is not available at this time. All orders must include a complete and valid U.S. delivery address to be eligible for fulfillment.
Shipping Methods & Charges
Customers can choose between Standard and Express Shipping, subject to availability at checkout.
Standard Shipping
Our regular shipping option includes:
Estimated delivery time: 3–5 business days
Shipping fee: $8.00
FREE Standard Shipping on orders totaling $70.00 or more
For eligible orders below $70.00, the standard $8.00 shipping fee applies.
Express Shipping
Customers who prefer expedited delivery may select:
Estimated delivery time: 1–2 business days
Shipping fee: $15.00
Express Shipping is a separate paid service. If an order qualifies for free Standard Shipping but Express Shipping is selected, the $15.00 Express fee will still apply.
Your available shipping options and applicable charges will be displayed during checkout before the order is finalized.
Order Handling
Orders are generally prepared and packed during regular business days. Saturdays, Sundays, and U.S. federal holidays are typically excluded when calculating business days.
Order handling takes place before carrier transit begins. Therefore, the delivery estimates stated above generally apply after the package has been processed and transferred to the shipping carrier.
Additional preparation time may occasionally be necessary during holidays, promotional events, periods of high order volume, or unexpected operational circumstances.
Delivery Estimates
The 1–2 business day Express and 3–5 business day Standard timeframes are estimated transit periods and do not represent guaranteed arrival dates.
Once an order has been dispatched, delivery may be affected by weather conditions, carrier network disruptions, transportation delays, regional service limitations, seasonal package volumes, or other circumstances beyond the reasonable control of Cozy Nest.
Shipment Tracking
When tracking is available, shipment information will be provided after your order has been dispatched.
Tracking activity may take some time to appear while the carrier receives and scans the package. A brief delay between shipment confirmation and the first tracking update is normal.
Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information during checkout. Please verify the recipient's name, street address, apartment or unit number when applicable, city, state, and ZIP code before submitting your order.
If you discover an error after placing an order, contact Cozy Nest as soon as possible. We will make reasonable efforts to assist with corrections before shipment, but changes cannot be guaranteed once fulfillment has begun or the package has entered the carrier network.
Delayed or Missing Deliveries
If your shipment has not arrived within the expected timeframe, please review the latest tracking information provided by the carrier.
For orders that appear significantly delayed, potentially lost in transit, or affected by another delivery issue, please contact us with your order details. Cozy Nest will review the available shipment information and assist with determining the appropriate next steps.
Returned or Undeliverable Packages
A package may be returned if the carrier cannot complete delivery due to an incorrect or incomplete address, unsuccessful delivery attempts, or another delivery-related issue.
If an order is returned to Cozy Nest, please contact us so we can review the circumstances and determine the available resolution. Where permitted by applicable law, additional shipping charges may apply if reshipment is necessary because of inaccurate customer-provided delivery information.
Contact Cozy Nest
For questions regarding shipping rates, delivery estimates, tracking, or an existing shipment, please contact:
Cozy Nest
12 Juniper St
North Billerica, MA 01862
United States
Phone: 617-774-7956
Email: khatriCozy1993@brownehavencozy.net